Refund & Returns Policy

Overview

At iYarkai, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, please contact us as soon as possible so that we can review the issue and assist you with a suitable resolution.

Due to the nature of some of our products, certain items may not be eligible for return or exchange.

Return Eligibility

To be eligible for a return, the following conditions generally apply:

  • The return request should be made within 30 days of receiving your order.

  • The product must be unused and in its original condition.

  • The product should be returned in its original packaging where applicable.

  • You must provide your order number, receipt, or other proof of purchase.

  • Products damaged after delivery due to misuse, improper handling, or normal wear and tear may not be eligible for a refund.

Please contact us before sending any product back. Do not return products without receiving return instructions from our customer support team.

Non-Returnable Products

For health, hygiene, safety, and product-quality reasons, certain products cannot be returned once delivered.

These may include:

  • Food and perishable products

  • Herbal and consumable products

  • Snacks and beverages

  • Personal care and hygiene products

  • Products that have been opened or used

  • Gift cards

  • Downloadable or digital products

  • Products that cannot be resold for health or hygiene reasons

  • Products specifically identified as non-returnable on the product page

If you are unsure whether your product is eligible for return, please contact us before sending it back.

Damaged or Incorrect Products

If you receive a product that is:

  • Damaged during delivery

  • Defective

  • Different from the product you ordered

  • Missing from your order

  • Significantly different from the product description

please contact us as soon as possible.

We may request photographs or videos of the product, packaging, shipping label, and any visible damage to help us assess the issue.

Depending on the situation, we may offer a replacement, exchange, store credit, or refund.

Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved or rejected.

If your refund is approved, the amount will generally be refunded to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your bank, card provider, or payment service provider.

Please note that receiving a refund confirmation from us does not necessarily mean the funds will appear in your account immediately.

Late or Missing Refunds

If you have been notified that your refund has been processed but you have not received it:

  1. Check your bank account or payment account again.

  2. Contact your card or payment provider.

  3. Contact your bank if applicable.

  4. If you still have not received the refund, please contact our customer support team.

We will assist you in checking the status of the refund.

Sale and Discounted Products

Products purchased during sales, promotions, or special offers may have different return or refund conditions.

The applicable return conditions may be specified on the product page or at the time of purchase.

Where permitted, discounted products may be eligible for return if they meet our standard return requirements.

Exchanges

We may offer an exchange or replacement where a product is received damaged, defective, or incorrect.

If you would like to request an exchange, please contact us with your order details and photographs of the product where applicable.

Exchanges are subject to product availability.

Gifts

If a product was purchased as a gift and is eligible for return, the available refund or exchange option may depend on the original payment method and order details.

If the gift was shipped directly to the recipient, we may offer store credit or another suitable option where applicable.

Return Shipping

If the return is due to an error on our part, such as receiving a damaged, defective, or incorrect product, we will review the situation and may provide an appropriate return or replacement arrangement.

For change-of-mind returns or other customer-requested returns, the customer may be responsible for return shipping costs where applicable.

Original shipping charges may not be refundable unless the return is due to an error on our part or otherwise required by applicable law.

We recommend using a trackable shipping service when returning a product. We cannot guarantee receipt of products sent without tracking.

Change of Mind

If you simply change your mind about a purchase, the product may only be eligible for return if it meets our return conditions and is a type of product that can legally and safely be returned.

Food, consumable, opened, personal-care, hygiene, and other restricted products may not be accepted for change-of-mind returns.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing the order.

We will try to accommodate cancellation requests before the order has been processed or shipped. Once an order has been dispatched, cancellation may no longer be possible and our standard return policy may apply.

Need Help?

If you have questions about refunds, returns, replacements, or exchanges, please contact us with your order number and relevant product details.

iYarkai Customer Support

Email: info@iyarkai.com.au
Website: https://iyarkai.com.au/

We are happy to assist you with your order and help resolve any issues as quickly as possible.

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